How Much Does It Cost To Have Something Delivered?
Delivery is free on orders (Excluding Heavy Items Like Printers) excluding GST and PST, coupons or promo codes within local trade areas. The order is shipped pending credit approval and product availability.
When Will My Order Ship?
We usually ship all in-stock items within 1 - 4 business days. We ship products Monday - Friday, so as long as your order is placed before 4 PM EST, your product will be shipped the next business day from when you placed your order. Sometimes you may expect a slight delay of 1-4 business days (excluding back-orders). Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.
How Long Will Delivery Take?
You can expect your products to arrive within 2 - 5 business days after they've been shipped.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly.
Please remember that once an order leaves our warehouse, it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival, but we will do everything we can to get your order to you.
Back Order/On Order Items
If a product is back-ordered it is not currently in stock at any of our warehouses. We have ordered the product from our supplier but have not received it. We will update you on the status of your order via email. If the supplier is unable to fulfill an order we will notify you and make the best effort to suggest an alternative item.
Can I Ship Outside of Canada?
Currently, we ship within Canada only.
Shipping Methods and Carriers
We use several carriers for the different shipping options we offer. It is not possible to specify a preferred carrier when placing your order. If a certain carrier does not deliver to your location, please contact us at email@example.com so that we can notify our Shipping Department.
Will I Have To Sign For My Package?
For your security, our third-party carriers may require a signature for delivery. The delivery of the package is still at the discretion of the driver and policies of the courier.
What Should I Do If An Item Is Delivered Damaged?
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damaged package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded.
What Should I Do If An Item Is Missing From My Order?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Service team at firstname.lastname@example.org with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
My Package Never Arrived And It Says That It Has Been Shipped
In some cases a package can be lost in transit by the carrier. If you do not receive your package, within 7 business days, you must notify TonersHub and we will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. You must notify us that your package has not been received within 30 days from the date of purchase.
Please note, our policies are subject to change in the event that we find a way to serve you better.